A Quick, Angry Note on the Ocean Marketing Debacle

By James Hawkins in Misc Nonsense
Wednesday, December 28, 2011 at 2:00 pm
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If you haven't been keeping up with current events in the gaming sphere, you've probably missed the Ocean Marketing scandal that's currently blowing up the internet. Essentially, a PR guy acted like an asshole, performed poor customer service, and threatened Penny Arcade. Penny Arcade publicized the event and the loyal troops rallied to harass and embarass this guy for his misdeeds. Here's a pretty decent layout of the situation.

This morning, another email thread went viral, with Paul (the PR prick) asking for the Penny Arcade crew to stop the onslaught of vitriol that had kept him up all night. Gabe from Penny Arcade wrote this about it, saying that he caught a bully being a bully, and that this internet justice was, essentially, teaching a bully a great lesson.

And I've followed it pretty closely this whole time. Being on Twitter, on Facebook, and having to stay privy to the gaming culture's buzz, I've been watching it since it started. And I am totally appalled by this culture I consider myself a part of.

Look, I know this Paul guy is an asshole. I know he acted rashly when confronted, and publicly pantsed when he fought back. He probably deserves to be fired, or at least dropped as a PR client from the companies he represents. But what Penny Arcade did, and what so many gamers are doing now, is irresponsible and so hateful it makes me sick. I get what Gabe is saying, that he has no sympathy for bullies, but he is using his clout to essentially ruin someone's life, and egging on those that are participating in this hate-fest. 

He has no authority to exact justice, and by turning his loyal masses on Ocean Marketing, he has unleashed a runaway train on the guy. No one can stop it, no matter how bad it gets.

Bad customer service and internet mouthing-off isn't peculiar to the video game community, but the community is easily the most volatile when one of its herd is wounded. Mob mentality is quick to assume, and the acting participants can go way overboard. Paul is going to be feeling the sting for a very, very long time. He was a bully, and it is blowing up in his face right now. I'm sure there are a lot of vindictive smiles sparked by his pleas for cessation. I just think that, knowing the gaming community, this shit has just begun for him.

I had hoped that vocal members of the community would speak out about how everyone is responding to this -- particularly those with reach and influence, like bloggers -- but I haven't seen much of it yet. Penny Arcade has essentially given its followers a blessing to fuck with the dude as much as they want. Endorsed it, and removed themselves from any consequences, saying it is out of their hands when they chose to make it public.

So this is what it's all become -- a bunch of people hiding behind the mask of anonymity, hating on someone who did nothing to them. Making fun of Paul's alleged steroid abuse (because making fun of people with drug problems is hilarious, right?), outing his family and address, and ensuring that he is totally fucked in the future. And these are punishments not equitable with his misdeeds. Even if they were, what ever happened to taking the high road? What ever happened to being adults, and leading by example?

Back when Penny Arcade made a rape reference in their Dickwolves, and people starting criticizing them, their response was basically, "You all can go fuck yourselves. Don't come to our show, then." Which, to me, shows that even those who claim to be innocent in this instance have been guilty of cruelty in the past. I know I have. Everyone has.

I guess I just get frustrated at how immature and venomous this community can be. I understand that Gabe has some hurt in him from being bullied as a youth. Lots of people do, and a lot of them reside in the gaming community now. But hurting someone else won't make those demons be quiet. It just puts them in another heart.
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